FAQ

GENERAL FAQs:

1. What is Travel24by7?

Travel24by7 is a booking platform for flights, hotels, and travel insurance, offering a seamless and secure booking experience.

2. How do I create an account on Travel24by7?

Click on "Sign Up" at the top of the homepage, enter your details, and verify your email to get started.

3. What payment methods are accepted?

We accept major credit cards, debit cards, and other secure payment options.

4. Is my payment information secure?

Yes, our website uses industrystandard SSL encryption to protect your personal and financial data.

5. How can I contact customer support?

You can reach us via email at info@travel24by7.com or call us at our WhatsApp number 0096560015797

FLIGHT BOOKING FAQs:

1. How do I search for and book flights?

Use the search bar to enter your destination, travel dates, and number of passengers, then select from the available options.

2. Can I cancel or modify my flight booking?

Yes, cancellations and modifications can be made by contacting us via email or phone. Airline policies and fees may apply.

3. What happens if my flight is delayed or canceled?

Please contact the airline directly or our support team for assistance with alternatives or refunds.

4. Are there any hidden fees in the booking process?

No, all fees and taxes are displayed upfront before payment.

5. Can I book a flight for someone else?

Yes, enter the traveler’s details during the booking process.

HOTEL BOOKING FAQs:

1. How do I book a hotel?

Use the "Hotels" tab to search for accommodations by city, checkin/out dates, and preferences.

2. What is the hotel cancellation policy?

Cancellation policies vary by hotel and are displayed at the time of booking.

3. Are taxes and service fees included in the price?

Yes, all taxes and fees are included in the total price shown at checkout.

4. Can I request special amenities (e.g., early checkin)?

Yes, you can add requests during booking or contact the hotel directly.

5. How do I know if my booking is confirmed?

You will receive a confirmation email with all booking details once the payment is processed.

TRAVEL INSURANCE FAQs:

1. What is covered under travel insurance?

Travel insurance typically covers trip cancellations, medical emergencies, lost luggage, and travel delays.

2. How do I purchase travel insurance?

You can add travel insurance during flight or hotel bookings or purchase it separately under the "Travel Insurance" tab.

3. Can I cancel or modify my travel insurance policy?

Modifications or cancellations depend on the provider’s terms. Contact us for assistance.

4. How do I make a claim under travel insurance?

Contact the insurance provider directly using the details provided in your policy confirmation email.

5. Is travel insurance mandatory?

No, but it is highly recommended for a secure travel experience.

CUSTOMER SUPPORT FAQs:

1. How can I modify or cancel a booking?

2. What should I do if I don’t receive my booking confirmation?

Check your spam folder or contact us for assistance.

3. What are the customer support working hours?

Our support team is available 24/7 to help you with any queries.

4. How can I request a refund?

Refunds are processed after cancellations as per the applicable policy. Contact us for more details.

5. Can I make a booking over the phone?

Yes, call our customer support team to book offline.

Flight

Hotel

Insurance

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